Basket of Strawberries

Our felt is made from 100% wool, a naturally resistant material protected by the lanolin that surrounds individual wool fibres, repelling moisture and dirt.

For liquid spills-
Wool is naturally water repellent and if spills are dealt with quickly, the wool won’t absorb much liquid.

How to clean -
Dab liquid up with damp cloth, repeat with clean damp cloth, let article dry.

For dust and other dirt -
If the article is large and flat, it can be vacuumed.
If the article is smaller and soiled, gently hand wash in lukewarm water using wool soap.

-Dry away from direct sunlight.
-Do not agitate the article too much during washing as it will promote further felting.
-DO NOT soak, machine wash or put anything in the dryer. This will shrink and distort the item.
-Stuffed toys will take a longer time to dry so make sure the items are fully dry before using them again. It is advised that they be surface cleaned rather than immersed in water.

We believe that each part of the value chain is important and all steps, small and large, have an impact on people, animals and the planet.

Since day one, PHILÉ has committed itself to fostering mindful consumer habits, working with ethical manufacturers and artisans from around the world to create and manufacture micro-collections that are season-less.

Furthermore, we have created reusable packaging made from natural cotton canvas envelope bags, embroidered with our vibrant logo and finished with a tie close - our take on the traditional art of gifting.

We are highly aware that operating a label designed for the baby market, known for its outsized environmental footprint, comes with a responsibility to do things better. And so, we strive every day to be more sustainable in every part of our business.

Our felt products are made from 100% wool, handmade by Fair Trade operatives in Nepal who focus on creating opportunities for economically disadvantaged producers, promoting fair pay, transparency and accountability. They adhere to fair trade practices including non-discrimination, gender equality, providing good working conditions, and offering capacity building opportunities to all employees.

Australia:

PHILE offers three domestic shipping options depending on when you wish to receive your order. All orders are processed by PHILE within 48 hours under normal circumstances.

Standard delivery (5-10 business days): Free for orders over AUD200.
Standard delivery (5-10 business days): $10
Express delivery (2-3 business days): $15
Same day delivery (for orders placed before 11am): $50– only available for Sydney orders within 25km of Homebush.
*Delivery times are based on Metro area, allow for an extra 1–2 business days for regional areas and Western Australia.

Worldwide:

International shipping is a flat-rate of $30AUD ($40 for Toy Baskets) and available for countries worldwide (excluding the USA & NZ).
New Zealand orders have a flat rate of $20AUD ($25 for Toy Baskets) for shipping.
Orders are shipped with Australia Post, with zoning determining delivery estimates. Include your mobile number during checkout to receive regular notifications via SMS.

Zone 1 – New Zealand can take 3-5 days.
Zone 2 – Asia, Western Europe, and the Pacific can take between 3-10 days.
Zone 3 – Rest of the World can take up to 14 days.

We have temporarily paused shipping to the US due to increased duties and taxes. We are working to find a solution that is viable for us and our customers.