Delivery & Returns


Standard delivery (2-5 business days) is $12 for all orders delivered within Australia. Australian orders are sent using Sendle and come with reliable email tracking.

International shipping is a flat-rate of $20, and available for countries worldwide. Orders are shipped with Sendle, with zoning determining delivery estimates.

Zone 1 – New Zealand can take 3-5 days.

Zone 2 – Asia, Western Europe, North America and the Pacific can take between 3-10 days.

Zone 3 – Rest of the World can take up to 14 days.

Once your package has been shipped (up to 48 hours after you place your order) you will receive an email confirming this with a tracking link and an estimated delivery time-frame. This will give you an idea of how long parcels typically take to travel the route of your parcel. It's important to know that this is not a guaranteed delivery date. If your item has not arrived within 2 business days from the last day of the ETA window, please contact us to check on it's whereabouts. Please note that once a parcel has arrived in it's destination country, the local postal authority for that country will deliver it, so the final delivery date will be subject to them.

Returns & Exchange
Everything in our store has been produced to the highest standards. Unfortunately we do not refund or exchange items that have been personalised unless the item is faulty. If the item you have purchased is faulty, please email us at info@phile.com.au with photos of the fault. We will gladly issue you with an exchange or refund of your choice.