Frequently asked questions


How can I pay?
We accept the following: Visa, Mastercard, American Express credit and debit cards and PayPal. We also offer Afterpay (see terms via https://www.afterpay.com.au). All prices on our site are stated in Australian dollars (AUD).

I need my order urgently. What should I do?
We do our best to get your personalised products to you as quickly as we can. Please bear in mind that all our monogramming is done by hand and takes up to 48 hours to complete. Please see our Delivery & Returns page to find out how long our courier service estimate based on where you live.

What should I do if something is wrong with my order?
If you see any information on your order confirmation that is incorrect, please feel free to email us at info@phile.com.au so that we can update the information prior to dispatching your order to you. If you received the wrong item, or if something is missing from your order, we are so sorry and this is completely our fault. Please email us straight away at info@phile.com.au and we will sort it out for you as a matter of urgency. Please refer to our terms and conditions page for conditions of purchase.

Do you offer discounts on your products?
We don't offer discounts on our products, but if you are a new customer sign up to our newsletter to receive 10% off your first purchase. If you are interested in a bulk corporate order please contact us at info@phile.com.au and someone from our team will be able to assist.

Payment Security
We take credit card security very seriously. All transactions on this website are processed using EWAY, a secure online payment gateway that encrypts your card details in a secure host environment. You can see the transaction is secure if you see a key lock on your web browser.