Privacy


In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means PHILÉ PTY LTD (ABN 70 625 759 122). We respect your privacy and we take it very seriously. We have adopted a Privacy Policy that dictates how we collect, store and use the information you provide us. By visiting www.phile.com.au you are accepting and consenting to that policy as well as our Terms and Conditions.

How we handle your information PHILÉ collects personal information in two ways – when you place an order or when you subscribe for our digital newsletter. This information is used to assist us in keeping you informed with relevant news, new product offerings, offers, promotions, sales, and other activities we feel may be of interest to our customers.

You can unsubscribe from our mailing list at anytime that you request.

You will not be contacted via telephone for any reason other than your order status or clarification on an order, or unless you have otherwise specifically requested.

When you place an order you will be asked for personal information so that we can process and fulfill your order. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, merchant payment gateways for debit/credit card or PayPal payments or our distribution service. Details of your address and telephone number will be shared with our postal or courier partners solely to fulfil delivery of your order.

We do not collect personal information when you visit our site unless you log on, place an order or register with us.

PHILÉ ensures that information you share with us is managed in accordance with relevant Australian Privacy Law. As the Australian Federal Government introduces new privacy legislation, PHILÉ 's privacy policies will be reviewed and updated as appropriate.

More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.

Who we share your information with

This policy applies to PHILÉ, but not to websites maintained by other companies or organisations to which we link to or engage in joint promotions. Please ensure that you read the Privacy Policy of such other companies before submitting your details. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.

PHILÉ does not intend selling your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes delivery companies and third party fulfilment contractors. In these circumstances, PHILÉ will ensure that these third parties undertake to protect your privacy.

How we use cookies and other technologies

A cookie is a small amount of information sent from a web server to your computer and stored in your hard drive. We use cookies when someone logs on to our website, to maintain that log on, to retain log on information if requested, and for the service of our shopping bag. PHILÉ 's site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases, and to deliver content that best meets your preferences and interests, so as to best meet the expectations of customer service and benefit.

We do not use cookies to track your Internet activity before or after you leave PHILÉ.

Updates to our Privacy Policy

We reserve the right to make changes at any time to our policies and/or alter the look and functionality of our web site. However, if we change how we use your Personal Information, we will update this statement on our website accordingly. We encourage you to periodically review this Statement for the latest information on our privacy and security policies.

If you have any questions about this Statement or the practices of PHILÉ with respect to personal information or your dealings with this website, you can contact us at info@phile.com.au or phone us on +61 423 289 036. Alternatively, mail can be directed to Unit 6, 8-10 Flood Street Bondi, NSW 2026.