Refund policy
Returns
Things don’t always go to plan. If you change your mind for any reason within 30 days of receiving your online order, we offer returns for all items subject to the below conditions. Sale items are eligible for a return to gift card only. All items must be in original condition, unworn and unwashed, with the original tags attached.
We do not accept returns on items that have been personalised unless the item is faulty. If the item you have purchased is faulty, please email us at info@phile.com.au with photos of the fault. We will gladly issue you with a refund or credit note.
Customers can access and view their order history here.
50OFF Promotion
This promotion is valid from 14/09/26 until 17/09/26 only (ends 10pm AEST)
- The promotion is valid on orders over $250, and limited to one use per customer.
- The offer applies exclusively to Philé full-priced items and cannot be redeemed in conjunction with any other discount codes, promotions, or offers - including the welcome code.
- Orders placed under this promotion are eligible for exchange or 100% store credit only. Please note that refunds are not available for purchases made as part of this promotion.
- Free shipping will automatically apply to all orders over $200.
Request a Return
If you have simply changed your mind, please email info@phile.com.au with the order number and your preference for a refund or credit note within 30 days of purchase. We will do our very best to assist you.
Return Cost
Return labels are at the expense of the customer and can be purchased via Australia Post.
Processing Time For Returns
Once your return has arrived at our Sydney warehouse facility, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been processed.
Refunds
Returns are refunded back to the original form of payment and should appear in your bank account within 5-10 business days depending on your financial institution. Should you wish to make a return from an order placed with a gift card, the gift card will be reinstated as the primary refund method. Any remaining funds will be returned to the secondary form of payment.
Return to Gift Card
If you have simply changed your mind, please email info@phile.com.au with the order number and your preference for a refund or credit note within 30 days of purchase. We will do our very best to assist you.
Return Cost
Return labels are at the expense of the customer and can be purchased via Australia Post.
Processing Time For Returns
Once your return has arrived at our Sydney warehouse facility, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been processed.
Refunds
Returns are refunded back to the original form of payment and should appear in your bank account within 5-10 business days depending on your financial institution. Should you wish to make a return from an order placed with a gift card, the gift card will be reinstated as the primary refund method. Any remaining funds will be returned to the secondary form of payment.
Return to Gift Card
All sale items are return to gift card only. Gift cards are created in AUD currency and will fluctuate based on the foreign exchange rate. Philé gift cards are valid for 3 years from the date of return.
Faulty Item Returns
If you believe your item has a fault, please contact our Customer Service team with your order number and images of the fault. We classify an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date. Damage outside of 3 months, is considered normal wear and tear.
Exchanges
We are unable to facilitate exchanges. If you wish to change your style or colour, we recommend you repurchase and return your original order for a refund or gift card in accordance with our return conditions.
Returns Conditions
All returned items must be in original condition, unused and unwashed, with the original tags and packaging attached. If the returned item/s do not meet these conditions, it may be returned to you at an additional charge.
All returned items must be in original condition, unused and unwashed, with the original tags and packaging attached. If the returned item/s do not meet these conditions, it may be returned to you at an additional charge.
Refused Duties & Taxes
If any applicable duties and taxes are not paid, the order will be returned to Philé. A refund will be processed back to the original form of payment, minus a return fee and any custom charges paid to receive your order.
Refund of Duties & Taxes
Upon return of your items, any applicable customs, duties or taxes paid at checkout or upon receiving your order, will not be refunded by Philé. We recommend contacting your local customs office for information on any possible customs and duties refunds that you may be eligible for within your country.