Crate of Mushrooms

Our felt is made from 100% wool, a naturally resistant material protected by the lanolin that surrounds individual wool fibres, repelling moisture and dirt.

For liquid spills-
Wool is naturally water repellent and if spills are dealt with quickly, the wool won’t absorb much liquid.

How to clean -
Dab liquid up with damp cloth, repeat with clean damp cloth, let article dry.

For dust and other dirt -
If the article is large and flat, it can be vacuumed.
If the article is smaller and soiled, gently hand wash in lukewarm water using wool soap.

-Dry away from direct sunlight.
-Do not agitate the article too much during washing as it will promote further felting.
-DO NOT soak, machine wash or put anything in the dryer. This will shrink and distort the item.
-Stuffed toys will take a longer time to dry so make sure the items are fully dry before using them again. It is advised that they be surface cleaned rather than immersed in water.

We believe that each part of the value chain is important and all steps, small and large, have an impact on people, animals and the planet.

Since day one, PHILÉ has committed itself to fostering mindful consumer habits, working with ethical manufacturers and artisans from around the world to create and manufacture micro-collections that are season-less.

Furthermore, we have created reusable packaging made from natural cotton canvas envelope bags, embroidered with our vibrant logo and finished with a tie close - our take on the traditional art of gifting.

We are highly aware that operating a label designed for the baby market, known for its outsized environmental footprint, comes with a responsibility to do things better. And so, we strive every day to be more sustainable in every part of our business.

Our felt products are made from 100% wool, handmade by Fair Trade operatives in Nepal who focus on creating opportunities for economically disadvantaged producers, promoting fair pay, transparency and accountability. They adhere to fair trade practices including non-discrimination, gender equality, providing good working conditions, and offering capacity building opportunities to all employees.

Australia
PHILE offers two domestic shipping options depending on when you wish to receive your order. All orders are processed by PHILE within 48 hours under normal circumstances.

Standard delivery is complimentary for orders over AUD200 delivered within Australia
Standard delivery – Up to 5 Business Days
Express Delivery – 1-2 Business Days

*Delivery times are based on Metro area, allow for an extra 1–2 business days for regional areas and Western Australia

Worldwide
Orders are sent via Australia Post with full accessible tracking. Include your mobile number during checkout to receive regular notifications via SMS. PHILE offers complimentary shipping for orders over AUD $500.

International shipping is a flat-rate of $50, and available for countries worldwide. Orders are shipped with Australia Post, with zoning determining delivery estimates.

Zone 1 – New Zealand can take 3-5 days.
Zone 2 – Asia, Western Europe, North America and the Pacific can take between 3-10 days.
Zone 3 – Rest of the World can take up to 14 days.

Embroidery
Please allow an additional 4-5 business days for all embroidery.