This is a flat rate of $10 for all orders delivered within Australia. Express delivery (1-2 business days) is $15 for Australian orders. All orders are sent using Australia Post registered post and come with reliable email tracking. 

If your item is being embroidered, please allow an additional 5 business days from the time the order is placed. 

This is a flat-rate of $50, and available for countries worldwide. For any international orders over $150, we also offer complimentary shipping. Orders are shipped with Australia Post, with zoning determining delivery estimates.

Zone 1 – New Zealand can take 3-5 days.

Zone 2 – Asia, Western Europe, North America and the Pacific can take between 3-10 days.

Zone 3 – Rest of the World can take up to 14 days.

Once your package has been shipped (up to 48 hours after you place your order) you will receive an email confirming this with a tracking link and an estimated delivery time-frame. This will give you an idea of how long parcels typically take to travel the route of your parcel. It's important to know that this is not a guaranteed delivery date. If your item has not arrived within 2 business days from the last day of the ETA window, please contact us to check on its whereabouts. Please note that once a parcel has arrived in its destination country, the local postal authority for that country will deliver it, so the final delivery date will be subject to them.

Everything in our store has been produced to the highest standards. Unfortunately we do not accept returns on items that have been personalised unless the item is faulty. If the item you have purchased is faulty, please email us at info@phile.com.au with photos of the fault. We will gladly issue you with a refund or credit note.

If you have simply changed your mind, or received one of our products as a gift and would like to exchange it for something else, please email info@phile.com.au with the order number and your preference for a refund or credit note within 30 days of purchase. We will do our very best to assist you.