Since day one, PHILE has committed itself to fostering mindful consumption habits, presenting collections that are lasting in both quality and style. We are highly aware that sustainability improvement is an ongoing process that is never finished. Each part of the value chain is important and all steps, small to big, have an impact on people, animals and our planet.
Linen and cotton, like cashmere, are high quality fibres that have been used for thousands of years. They are durable, breathable and above all, natural, only improving with age as they soften through use. Our cotton products are manufactured as naturally and ethically as possible by a small business based out of Northern China using OEKO-TEX certified fabric, meaning they are completely free from harmful chemicals. If you want to find out more about the certification you can read more at oeko-tex.com.
Unless 'Gift Wrapping' specified, your PHILE order will be packaged using 100% cardboard and brown kraft paper and sealed with water-activated tape.
Organic cotton runs the risk of shrinking with washing because it has not been chemically treated. To avoid this, use cold wash or set your water temperature to a maximum of 30 degrees celsius.
MACHINE WASH. Separate white, dark, and coloured garments. Use a normal or mild detergent, and do not bleach. To maintain the fluffy, buoyant texture of the muslin cotton, re-shape while damp and air dry. Do not iron.
Please be aware that due to COVID-19 social distancing and border restrictions between states there may be delays in standard delivery times of up to 5 business days - if you prefer to receive your order quicker, we suggest selecting Express Shipping at checkout as these deliveries are prioritised by AusPost. We process local orders within 1 business day and international orders within 1-2 business days.
PHILE offers two domestic shipping options depending on when you wish to receive your order. All orders are processed by PHILE within 48 hours under normal circumstances.
Standard delivery is complimentary for orders over AUD200 delivered within Australia
Standard delivery – Up to 5 Business Days
Express Delivery – 1-2 Business Days
*Delivery times are based on Metro area, allow for an extra 1–2 business days for regional areas and Western Australia
Orders are sent via Australia Post with full accessible tracking. Include your mobile number during checkout to receive regular notifications via SMS. PHILE offers complimentary shipping for orders over AUD $500.
International shipping is a flat-rate of $50, and available for countries worldwide. Orders are shipped with Australia Post, with zoning determining delivery estimates.
Zone 1 – New Zealand can take 3-5 days.
Zone 2 – Asia, Western Europe, North America and the Pacific can take between 3-10 days.
Zone 3 – Rest of the World can take up to 14 days.
Please allow an additional 4-5 business days for all embroidery.