Since day one, PHILE has committed itself to foster mindful consumption habits, presenting collections that are lasting in both quality and style. We are highly aware that sustainability improvement is an ongoing process that is never finished. Each part of the value chain is important and all steps, small to big, have an impact on people, animals and our planet.

Our cashmere is sourced from a small privately-owned and operated Mongolian cashmere company who ethically source the raw cashmere fibres, spin the fibres into yarn, and then weave the yarn into our designs, with as little impact to the environment as possible.

Unless 'Gift Wrapping' specified, your PHILE order will be packaged using 100% cardboard and brown kraft paper and sealed with water-activated tape to encourage recycling.

Cashmere fibres are soft and hypoallergenic — much like sheep’s wool — but warmer and without the itch. The quality of cashmere is unsurpassed, and it can last a lifetime if cared for properly.

HAND WASH, ALWAYS. Fill your basin or bucket with tepid water and add one capful of gentle detergent per five litres of water. Submerge your cashmere piece entirely and gently swish the item around, then let it sit for 5 minutes. You can then drain the water and refill it with clear tepid water, and let it sit for a couple of minutes before repeating the above steps. Once it’s ready to rinse, place it directly under the tap and allow the room temperature water to gradually wash away the soap until it runs clear.

PRESS TO DRY. When fully drained, clump the cashmere into a loose ball and press it against the side of the tub or bucket to squeeze out excess water. Never wring or twist wet cashmere, as this will stretch the fibres. Lay your cashmere flat to dry away from direct sunlight.

FOLD, DON’T HANG. Store your cashmere pieces folded, as hangers and racks can stretch out the threads and warp the shape.

Please be aware that due to COVID-19 social distancing and border restrictions between states there may be delays in standard delivery times of up to 5 business days - if you prefer to receive your order quicker, we suggest selecting Express Shipping at checkout as these deliveries are prioritised by AusPost. We process local orders within 1 business day and international orders within 1-2 business days.

Embroidery

Please allow an additional 4-5 business days for all embroidery.

Australia

PHILE offers two domestic shipping options depending on when you wish to receive your order. All orders are processed by PHILE within 48 hours under normal circumstances.

Standard delivery is complimentary for orders over AUD200 delivered within Australia Standard delivery – Up to 5 Business Days Express Delivery – 1-2 Business Days

*Delivery times are based on Metro area, allow for an extra 1–2 business days for regional areas and Western Australia

Worldwide

Orders are sent via Australia Post with full accessible tracking. Include your mobile number during checkout to receive regular notifications via SMS. PHILE offers complimentary shipping for orders over AUD $500.

International shipping is a flat-rate of $50, and available for countries worldwide. Orders are shipped with Australia Post, with zoning determining delivery estimates.

Zone 1 – New Zealand can take 3-5 days.

Zone 2 – Asia, Western Europe, North America and the Pacific can take between 3-10 days.

Zone 3 – Rest of the World can take up to 14 days.