Since day one, PHILE has committed itself to fostering mindful consumption habits, presenting collections that are lasting in both quality and style. We are highly aware that sustainability improvement is an ongoing process that is never finished. Each part of the value chain is important and all steps, small to big, have an impact on people, animals and our planet.

Linen and cotton, like cashmere, are high quality fibres that have been used for thousands of years. They are durable, breathable and above all, natural, only improving with age as they soften through use. Our linen products are manufactured as naturally and ethically as possible by a small business based out of Lithuania using OEKO-TEX certified fabric, meaning they are completely free from harmful chemicals. If you want to find out more about the certification you can read more at oeko-tex.com.

Unless 'Gift Wrapping' specified, your PHILE order will be packaged using 100% cardboard and brown kraft paper and sealed with water-activated tape.

Linen is a high-quality antimicrobial fibre that’s been used for thousands of years. It is durable, breathable and above all, natural, softening with every wash and improving with age.

MACHINE WASH. Separate white, dark, and coloured linens. For best results, wash separately from other fabrics. Wash in lukewarm water using the gentle machine cycle. Use mild detergent formulated for delicate fabrics. Don't bleach.

HAND WASH. Fill a small container (bucket or sink) with lukewarm water and add about a teaspoon of mild detergent. Submerge the linen garment in lukewarm water and let it soak for about 10 minutes. Gently swish the item around. Don’t wring, twist or scrub as it can stretch the fabric. Drain the soapy water and rinse repeatedly until the soapy residue is all gone. Hang to dry.

DRYING TIPS. Over-drying can make linen brittle over time, so if using a tumbler dryer, it’s best to use a delicate setting and remove from the dryer while still damp. To finish drying, simply hang or lay the linen product flat. If you feel the linen needs pressing, iron while the fabric is still damp.

Please be aware that due to COVID-19 social distancing and border restrictions between states there may be delays in standard delivery times of up to 5 business days - if you prefer to receive your order quicker, we suggest selecting Express Shipping at checkout as these deliveries are prioritised by AusPost. We process local orders within 1 business day and international orders within 1-2 business days.

Australia

PHILE offers two domestic shipping options depending on when you wish to receive your order. All orders are processed by PHILE within 48 hours under normal circumstances.

Standard delivery is complimentary for orders over AUD200 delivered within Australia Standard delivery – Up to 5 Business Days Express Delivery – 1-2 Business Days

*Delivery times are based on Metro area, allow for an extra 1–2 business days for regional areas and Western Australia

Worldwide

Orders are sent via Australia Post with full accessible tracking. Include your mobile number during checkout to receive regular notifications via SMS. PHILE offers complimentary shipping for orders over AUD $500.

International shipping is a flat-rate of $50, and available for countries worldwide. Orders are shipped with Australia Post, with zoning determining delivery estimates.

Zone 1 – New Zealand can take 3-5 days.

Zone 2 – Asia, Western Europe, North America and the Pacific can take between 3-10 days.

Zone 3 – Rest of the World can take up to 14 days.

Embroidery

Please allow an additional 4-5 business days for all embroidery.